Customer Service / Order Processing Specialist

Customer Service / Order Processing Specialist Monogram International, Inc Walnut, CA Job Details Full-time $17.50 - $19.00 an hour 19 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Live chat Microsoft Word Microsoft Excel Customer relationship building Customer retention Customer returns handling Phone communication Customer service Labeling Client relationship development Printing High school diploma or GED Cross-selling Data entry Organizational skills Typing Order entry Grammar Experience Communication skills Entry level Client interaction via phone calls Full Job Description Handle both inbound and outbound Calls every day. Order processing, data input, and order tracking/status inquiries. Recognize and handle all situations from the customer via email in a timely and professional manner. Answer customers online-chat in an efficient manner. RMA Returned Merchandise Processing Some shipping logistics work like printing shipping labels with UPS/USPS/FedEx software. Displays a consistently positive attitude to all our customers and co-workers. Need to thrive in a fast paced environment. Should be punctual, regular in attendance. Maintain customer relationships to service those existing accounts in the future, leading to the possibility of cross-selling opportunities Attend trade shows in major chain stores.

QUALIFICATIONS

Understanding of Microsoft Word, Excel & Email basis. Excellent typing, grammar, organization, and verbal communication skills. Excellent telephone etiquette. High school or equivalent. College degree is a plus. Responsible, dependable and organized in all aspects of work area. Ability to multitask. Fast learner and self motivated with the ease of following verbal instructions.

Job Type:

Full-time Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Ability to commute/relocate: Walnut, CA 91789: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High school or equivalent (Preferred)

Work Location:

One location

Job Type:

Full-time Pay:

$17.50 - $19.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Experience:

Customer service: 3 years (Preferred)

Work Location:

In person