Customer Service Representative/Dispatcher

Job Description:

Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time. As a Customer Service Representative (CSR) at Pulse Final Mile, you will play a pivotal role in providing support to home delivery services for key clients and local operations. This fast-paced position requires a skilled professional capable of dispatching delivery teams, maintaining positive customer relationships, and driving operational efficiency while directly supporting our clients' customers.

Responsibilities:

• Coordinate effective communication flow between Network Carrier Partners (NCPs), customers, clients, and Pulse representatives.
• Provide on-site warehouse support daily to ensure carrier teams adhere to client SOW procedures.
• Act as a local Pulse representative within the market, fostering a positive image and ensuring adherence to Pulse standards and operating procedures, while upholding the Pulse culture and values.
• Ensure compliance with specified contract metrics and terms.
• Maintain high standards for all operational activities.
• Support contract drivers and customers daily.
• Monitor routes and provide all interested parties with updates related to delivery orders and escalations.
• Handle inbound and outbound calls throughout the scheduled shift.
• Conduct truck check-in and loadout throughout the week.
• Update various reports and trackers.
• Conduct inventory audits or dock checks.
• Provide world-class customer service.

Requirements:

• 1+ years of customer service experience.
• Experience with Microsoft Office (Excel and Outlook preferred).
• Excellent communication skills.
• Schedule flexibility.
• Positive attitude.

Job Type:

Full-Time, Non-Exempt Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Based on market requirements and needs.
• Holiday availability.
• Weekend availability.

Ability to

Commute/Relocate:

• Reliably commute or planning to relocate before starting work (Required).

Work Location:

In person Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person