Guest Service Representative

Guest Service Representative Westminster, CA Job Details Part-time | Full-time From $16.90 an hour 1 day ago Benefits Free parking Flexible schedule Qualifications Bilingual Record keeping Financial data reconciliation Multilingual Phone communication Night audit Greeting customers Attention to detail Multi-line phone systems Cross-functional collaboration Entry level Customer complaint resolution Client interaction via phone calls Hotel management Full Job Description Overview Join our dynamic hospitality team as a Guest Service Representative, where your enthusiasm and dedication will create memorable experiences for every guest. In this vibrant role, you will be the friendly face and helpful voice that welcomes guests, manages their needs, and ensures a seamless stay. Your energetic approach to customer service will help foster a warm, inviting atmosphere that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your hospitality skills while making a positive impact on our guests' experiences. Responsibilities Greet guests warmly upon arrival and provide exceptional front desk service, including check-in and check-out procedures. Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously. Assist guests with reservations, room assignments, and special requests to ensure their satisfaction. Handle guest concerns or complaints efficiently, turning challenges into positive resolutions through excellent guest relations. Maintain accurate records of guest information, reservations, and billing details with attention to detail. Support night audit procedures by reconciling accounts and preparing reports to ensure financial accuracy overnight. Collaborate with hotel management and other departments to deliver seamless guest services in a fast-paced environment. Experience Previous experience in hotel management or hospitality management is highly desirable. Bilingual or multilingual skills are a significant advantage for communicating with diverse guests. Strong customer service skills with a passion for creating positive guest experiences. Familiarity with front desk operations, including multi-line phone systems and guest relations. Join us as a Guest Service Representative and be part of a lively team dedicated to delivering outstanding hospitality! Your energy, professionalism, and commitment will help shape unforgettable stays for our guests while advancing your career in the vibrant world of hospitality management.

Pay:

From $16.90 per hour

Benefits:

Flexible schedule Free parking

Work Location:

In person