SERVICE ADVISOR

At Wheeler Chevrolet Cadillac Mazda, we have been proudly serving the Yuba-Sutter community since 1960 with excellent customer service based on honesty and integrity. We are currently accepting applications for an Automotive Service Advisor for our Service Department. If you're interested in joining our team, please apply online at www.wheelerautocenter.com.

Automotive Service Writer Advisor Job Responsibilities:

Initiates automotive services and repairs by ascertaining performance problems and services requested. Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records. Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules. Develops estimates by costing materials, supplies, and labor. Calculates customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required. Obtains approval signatures and enters RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities and reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Work Hours:

7:20 a.m. - 5:30 p.m.

Benefits:

Health Insurance Dental Insurance Vision Insurance Sick Leave Holiday Pay Paid Time Off 401K Profit Sharing Automotive Service Writer Advisor Qualifications /

Skills:

Equipment Maintenance Problem solving Reporting research results Quality focus Productivity Estimating Product knowledge Customer service Safety management

Education and Experience Requirements:

High school diploma, GED, or equivalent 2-plus years of experience in a service advisor role strongly preferred Experience or certification with Chevrolet, Cadillac & Mazda is a bonus Computer and point-of-sale proficiency Previous customer service experience Valid driver's license with an acceptable driving record The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.90 and $16.90 position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Job Type:

Full-time Pay:

$42,000.00 - $130,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Days:

Monday to

Friday License/Certification:

Driver's License (Required)

Work Location:

In person