Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Call Center Specialist
Job
Robert Half
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
39
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for a Call Center Specialist to join a busy customer support team in Union, New Jersey. This Contract to permanent opportunity is ideal for someone who thrives in a fast-moving call center setting and can manage a high volume of inbound inquiries with accuracy and care. In this role, you will support customers, field technicians, and internal teams while helping keep service operations organized and responsive.
Responsibilities:
- Respond to a high daily volume of inbound calls from customers and service technicians, delivering timely and detail-focused assistance.
- Document service requests thoroughly by creating work orders and entering complete, accurate details into company systems.
- Finalize completed jobs by reviewing and closing work orders while maintaining strong attention to detail.
- Distribute service assignments to technicians each day after schedules have been confirmed by dispatch.
- Adjust technician workloads by removing, reassigning, or rescheduling service calls when priorities change.
- Review equipment and service history to gather background information that supports troubleshooting and issue resolution.
- Coordinate with field technicians to provide updates, answer questions, and help resolve service concerns remotely.
- Work closely with sales and installation teams to address service-related matters and maintain clear communication across departments.
- Process customer refunds through approved payment platforms in accordance with company procedures.
- Prior experience in a call center, customer service, or other high-volume support environment is preferred.
- Ability to manage multiple tasks at once while maintaining accuracy in a fast-paced setting.
- Strong verbal communication skills with the ability to handle difficult conversations calmly and professionally.
- Solid organizational skills and close attention to detail when entering and updating service information.
- Comfortable using customer service software, basic office tools, and related computer systems.
- Demonstrated problem-solving ability with a willingness to investigate issues and follow through to resolution.
- Ability to learn new processes quickly and collaborate effectively with technicians and internal teams.