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Call Center Specialist
Job
Noble Biomaterials Inc.
Full-Time
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Job Description
We are looking for a Call Center Specialist to join an onsite team in Blue, Bell Pennsylvania. This contract opportunity is ideal for someone who thrives in a fast-paced environment and enjoys connecting with customers through high-volume outbound calling. In this role, you will support a life insurance settlement program while delivering attentive service and maintaining accurate records. The schedule for this position is Monday through Friday from 2:00 PM to 10:00 PM.
Responsibilities:
- Place a high volume of outbound calls to individuals participating in the life insurance settlement program.
- Provide clear, courteous, and attentive assistance while addressing customer questions and concerns.
- Document call activity, outcomes, and follow-up details accurately within customer service systems.
- Use Microsoft Office and call center platforms to manage daily tasks, update records, and track communications.
- Coordinate next steps with internal team members to ensure timely handling of customer needs.
- Maintain consistent productivity and quality standards in a structured onsite call center setting.
- Handle inbound inquiries as needed and deliver a positive customer experience across each interaction.
- At least 3 years of experience in a call center or customer service environment.
- Background in handling high-volume outbound calling activities.
- Working knowledge of inbound call support and general customer service practices.
- Proficiency with Microsoft Office Suite and customer service software.
- Basic office and administrative skills, including accurate data entry and record maintenance.
- Familiarity with Ethernet-connected office systems and standard workplace technology.
- Strong verbal communication skills and the ability to manage conversations professionally and efficiently.