Client Service Representative - Veterinary Hospital

Client Service Representative - Veterinary Hospital The Humane Society of Boulder Valley Inc - 4.4 Boulder, CO Job Details Full-time $19 - $21 an hour 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Employee discount Retirement plan Qualifications Data integrity assurance Volunteer support Retail sales transactions Retail customer service procedures Spanish Patient scheduling systems Financial transaction processing Phone communication Basic math Practice management software Client file management English Veterinary client education Managing clients in a customer support role Store opening/closing procedures Pet care appointment scheduling Cash register operations Pet care record keeping Financial records management Decision making Debt collection payment plan Financial data management Health record tracking Data verification Animal patient charting Organizational skills Cleaning Communication with pet owners Customer issue escalation Stocking Full Job Description The Humane Society is hiring for a full-time, Client Service Representative, scheduled 30 hours per week, to join our veterinary hospital team. The Client Service Representative (CSR) serves as the first point of contact for HSBV's veterinary hospital, providing client support, answering calls, scheduling appointments, and communicating important information to clients about their pet's medical care. The representative is also responsible for maintaining patient records, data entry, payment transactions, and daily receipts. The client service team is a critical component of the hospital staff and works closely with our medical team to support clients, patients, and each other. The hospital is open to the public Monday - Saturday and this role includes a regularly scheduled weekly Saturday shift. You are an excellent candidate for this role if you have often heard you are kind and a good listener. You enjoy helping others and working collaboratively as a team. Your attention to detail and your critical thinking coupled with your empathetic nature help you solve problems creatively and communicate with sensitivity. Working with people while making a difference in the lives of pets sounds like the perfect job. The right person is more important to us than the right resume - if you have non-traditional experience that you feel makes you a great fit for our team, we encourage you to apply. The Humane Society of Boulder Valley seeks to employ motivated, innovative, talented individuals who bring passion, expertise, and a positive attitude to the workplace. Our employees embody our internal values: Kindness, Trust, Optimism, Humility, Collaboration, Ingenuity. We encourage applications from members of underrepresented groups including but not limited women, members of the LGBTQ+ community, people of color, people with disabilities, and veterans. Spanish/English speaking individuals are encouraged to apply. Applications will be accepted through July 1, 2026, or until the position is filled. Summary of Responsibilities Veterinary Hospital Front Desk Operations & Client Service Schedules and confirms veterinary appointments; follows up with clients who have missed appointments. Informs clients of the procedures to be followed prior to hospitalization or surgical procedures. Accurately maintains and updates electronic records on all patients and clients, documents client calls. Receives and releases all animals at the hospital for surgery and completes the necessary paperwork. Responsible for cash register transactions, completes daily and monthly reports on activities as needed or assigned. Works with clients on financial options for managing veterinary bills. May assist with preparing payment plans, offering payment alternatives, and qualifying clients for Safety Net Services (including the SHARE low-income discount program). Works with and maintains data accuracy in a variety of applications and software specific to the veterinary hospital including AVImark, PetDesk, VetConnect+, EVE, DocuPet, and VetsFirstChoice. Issues rabies vaccination certificates, medical record charts, and verification of vaccines. Performs opening and closing duties including cash reconciliation, door security, file organization, retrieving phone messages, and desk/lobby housekeeping. Stocks clinic retail items including prescription foods and over the counter medications. Service and Support Takes an active role in educating clients about HSBV programs and services. Provides resources and referrals for assistance with animal welfare-related topics such as responsible pet ownership, training, health, and/or behavior concerns. Actively promotes HSBV's mission, services, programs, special events, fundraising efforts, and donor opportunities when practicable. Represents HSBV in a professional and courteous manner at all times. Provides quality service to people and animal clients, volunteers, and employees recognizing their individual contributions to the success of the organization. Integrates and supports the volunteers who donate their time to the clinic and foster programs as well as other volunteers involved in the operations of the hospital. Informs management of developments that may affect HSBV or the department including client concerns and personnel issues. Elevates client concerns to the manager as appropriate. Attends and participates in HSBV training programs as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. A pre-employment background check and drug screen are required for all employment candidates. What We Offer The anticipated starting pay rate for this position is $19.00 per hour with an additional $2.00 per hour paid for hours worked on weekends. Additional compensation is available for qualified employees who can translate for our Spanish-speaking clientele. This pay rate is the Humane Society of Boulder Valley's best estimate for this role and actual compensation will be based on factors including but not limited to the depth and extent of relevant experience, additional training/certifications for preferred skills, and education. The following compensation package is made available to full-time employees: Paid time off Medical, dental, vision, and accident insurance Flexible spending accounts and health savings account options Employer paid life and long-term disability insurance Employer paid employee assistance program (EAP) Retirement plan with employer matching Discounts on adoptions, pet food, pet supplies, veterinary care, and training services Complimentary pet boarding Participation in the Colorado Paid Family and Medical Insurance (FAMLI) program About the

Humane Society of Boulder Valley:

The Humane Society of Boulder Valley is a community-supported, open-door facility that provides shelter, medical care, and behavioral rehabilitation to almost 5,000 animals annually. Its programs are inspired by its mission to protect and enhance the lives of companion animals by promoting healthy relationships between pets and people. Since its inception in 1902, the Humane Society of Boulder Valley has become one of the most recognized nonprofit organizations in the community and a national leader in animal welfare. The Humane Society of Boulder Valley offers equal employment opportunities to all qualified applicants and employees without regard to an individual's race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, disability, genetic information, ancestry, military status, or any other status protected by federal, state, or local laws. A minimum of one year of experience working with the public. Experience working in animal health or animal welfare field helpful but not required. Preferred Knowledge and Skills Excellent verbal and written communication skills, including the ability to listen actively, provide clear information, and communicate with empathy and professionalism in person, by phone, and electronically. Strong customer service skills, with the ability to remain calm and solution-focused Ability to handle a busy multiple-line phone system, prioritize calls and in-person client needs, and maintain client confidentiality when fielding sensitive inquiries. Strong clerical, data entry, and basic math skills, including payment processing. Intermediate computer skills and comfort working in Microsoft Office and veterinary hospital software; experience with AVImark and related platforms helpful. Ability to navigate multiple clients and animal patients with varied needs in a busy, dynamic work environment while maintaining accuracy, organization, and follow-through. Demonstrated initiative, attention to detail, dependability, and conscientious work habits. Exercises sound judgment when working with the public, addressing animal-related concerns, escalating client concerns appropriately.

Working Conditions:

Work is performed in a veterinary hospital setting. Exposure to disinfectant solutions when in hospital or kennel areas. Subject to animal bites and scratches while handling animals of questionable temperament. Occasional lifting of up to 50 pounds. Job primarily involves sitting at a desk, using the telephone, and performing computer data entry. The Humane Society of Boulder Valley is hiring a full-time Client Service Representative (CSR) for its veterinary hospital, scheduled for 30 hours per week, including regular Saturday shifts. This role is the first point of contact for clients, responsible for scheduling appointments, maintaining patient records, handling financial transactions, and communicating vital information about pet care. The ideal candidate is kind, empathetic, a good listener, and enjoys helping others in a collaborative team setting, demonstrating strong attention to detail, critical thinking, and sensitive communication skills. Non-traditional experience is welcomed. The organization values kindness, trust, optimism, humility, collaboration, and ingenuity, actively encouraging applications from diverse backgrounds. The position offers a starting pay of $19.00 per hour, with an additional $2.00 per hour for weekend work and extra compensation for qualified Spanish/English bilingual individuals. A comprehensive benefits package is provided, including paid time off, medical, dental, and vision insurance, retirement matching, and various discounts on pet-related services and products.