Job Description
Search Specialist, gTech Ads Customer Experience corporate_fare Google place Boulder, CO, USA ; Chicago, IL, USA bar_chart Mid Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. info_outline X The application window will be open until at least June 11, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Note:
By applying to this position you will have an opportunity to your preferred working location from the following: Boulder, CO, USA; Chicago, IL, USA . Minimum qualifications:
Bachelor's degree or equivalent practical experience. 8 years of experience in project or program management, consulting, or client facing role. Preferred qualifications:
Ability to own comprehensive experiences and solutions, while maintaining an empathetic, customer-first mindset. Ability to work flexible non standard working hours in line with customer requirements. About the job gTech Ads GCS Customer Experience organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Solutions Consultant, you will have product knowledge, provide high quality customer experience and 'own' the customer solutioning. You will focus on managing troubleshooting tasks, use your problem-solving skills to proactively detect and provide resolution to issues. You will be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions. The US base salary range for this full-time position is $141,000-$204,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about . Responsibilities Prioritize outstanding customer service across the customer journey, troubleshooting and resolving complex technical product issues and escalations for advertisers, Sales teams, agencies, and partners. Learn AI-powered Ads products to improve feature offerings by channeling partner feedback directly to cross-functional teams, including Product, Engineering, and Trust and Safety (T&S). Develop tools and automation for enhanced diagnostics, data fixes, and debugging, working independently or in close partnership with Product Engineering teams. Analyze data and insights to create the action plans, focusing on knowledge management, operational improvements, account reviews, and customer product adoption. Partner with global cross-functional teams to manage emerging trends, improve client journeys, and drive a collaborative team culture, including designated weekend on-call support.
