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Guest Service Representative
Job
Motel 6 9214
Denver, CO (In Person)
$40,144 Salary, Full-Time
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Job Description
Guest Service Representative Motel 6 9214 Denver, CO Job Details Part-time | Full-time From $19.30 an hour 20 hours ago Benefits Paid time off Employee discount Opportunities for advancement Flexible schedule Qualifications Foreign language proficiency Multilingual Night audit Attention to detail Multi-line phone systems
Full Job Description Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Responsibilities:
- Greet guests in a warm and friendly manner upon arrival
- Check guests in and out of the hotel using the hotel management system
- Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions
- Assist guests with reservations, room changes, and special requests
- Answer phone calls and direct them to the appropriate department or staff member
- Process payments and maintain accurate records of guest accounts
- Resolve guest complaints or issues in a timely and professional manner
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Experience:
- Previous experience in customer service or hospitality is preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette and ability to handle multiple phone lines
- Multilingual skills are a plus
- Familiarity with hotel front desk operations and guest services
- Knowledge of reservation systems and hotel management software is an advantage
- Ability to handle difficult situations with professionalism and empathy At our company, we value our employees and offer competitive benefits including:
- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and services If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you.