Customer Service/Dispatcher

Customer Service/Dispatcher Englewood Lock and Safe, Inc Englewood, CO Job Details Full-time $50,000•$52,000 a year 2 hours ago Benefits Health insurance Dental insurance Paid time off Qualifications Record keeping Computer operation Phone communication Customer service Computer literacy Microsoft Office High school diploma or GED Organizational skills Invoice data entry Customer support Multi-line phone systems Typing Phone etiquette Office phone management Quality data entry Office experience Customer data entry Full Job Description

SERVICE DISPATCHER NEEDED A 56

year Englewood based security Service Company is seeking an energetic people friendly person for service call scheduling and daily schedule management of field service personnel. Experience in same or similar office related work preferred. Resume with verifiable references and job application required. Requirements, benefits, and job summary are as follows: Individual must have

EXCELLENT

phone handling skills. quick computer systems use capabilities including good keyboard skills, excellent people skills, enjoys high level of customer and employee interaction, good problem solving skills, works well under stress, and utilizes excellent organizational skills under a high multi tasking job. Must have own reliable transportation. Stable local residence. Testing on basic computer skills, written skills, and phone handling will be required.

The Job Summary:

Daily intake and computer input of customer service calls from phone, web, and email into dispatch system. Strong knowledge of the general Denver Metro Area preferred Daily interaction with Field service personnel in assigning and scheduling service calls to technicians After-service telemarketing calling to ensure quality of service provided Ensure technician schedules are managed and met. Ensure customer communication is maintained at a high level at all times. High proficiency in computer related skills. Including basic database functions, MICROSOFT OFFICE Suite of products such as•EXCEL, WORD, and OUTLOOK and dispatch related software. Some data entry and invoicing and records management will be required Background check required.

Benefits:

Pay based on experience, overall skills and attitude presented•expected min start 50k•Major Medical (employee pays small portion of premium) Paid PTO (after 90 days) Paid vacation (1 week after 9 months of service) Matching retirement benefit

M-F 40 HR

workweek 8:00-5:00 (no weekend hours) Please contact Tom at 303.789.2568 M-F 830-530 to arrange an interview. Allow for 1 hr for interviews.

Job Type:

Full-time Pay:

$50,000.00•$52,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

3 years (Preferred)

Work Location:

In person