Dispatch / Customer Service

Dispatch / Customer Service Raptor Materials LLC

• 1.5 Erie, CO Job Details Full-time $21
• $28 an hour 12 hours ago Benefits Paid parental leave AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Parental leave Employee assistance program Vision insurance Qualifications Microsoft Word City street navigation Computer operation Customer communication Spreadsheets Basic math Map reading High school diploma or GED Microsoft Teams Quality data entry

Full Job Description Dispatch/Customer Services Department:

Ready Mix Job Title:

Dispatch/Customer Services Work Schedule:

Day shift, flexible hours. Overtime as required.

Full or Part Time:

Full time only Reports to:

Dispatch Manager Salary:

$21.00

• $28.

00

Job Description:

Provide quality and timely customer service by managing incoming calls, performing order entry, addressing basic questions and concerns on orders. Focus on tasks and be able to manage interruptions and changes in priorities while maintaining composure in a fast-paced environment.

Responsibilities:

Interact with and satisfy customer requests for changes in orders and shipping requirements. Enter orders by gathering efficient information from customers, while also monitoring order placement activity. Effectively communicate with plant personnel and operations regarding any upcoming special products and out of the ordinary orders. Communicate any job site concerns from customers and or drivers. Assist with the scheduling of leased drivers, while maintaining cost efficiency. Effectively communicate with office personnel regarding Project status and any customer concerns.

Delivery:

Coordinate Mixer Trucks and/or Aggregate Trucks to efficiently service customer's projects Order fulfilment: Order tracking, order entry,

Order Execution Team Player:

Interface with all aspects of the business:

Sales, OC, Operations, Accounting, & Safety Reporting:

Daily, Weekly, Monthly

• Metric reporting for the business

Scheduling:

Work with Dispatch Manager to strategically coordinate assets for upcoming deliveries Other duties assigned.

Requirements:

Must have basic computer knowledge and data entry skills. Strong communication skills and the ability to multi-task Ability to follow written and verbal instructions. Strong basic math skills Proficient in Microsoft Excel, Teams, Word Experience with Command Alkon Platform (preferred) Diligent Mult-tasking capabilities Demonstrates the ability to work well with others in a high stress environment. Geographical knowledge of the Colorado area and the ability to read maps and communicate directions. Must be a positive team player. A background in customer service or dispatch is a plus. Ready-mix Dispatching or Customer service

• related experience (Preferred) High School Graduate or equivalent Bilingual (Preferred Benefits Offered on Your First Day Medical Telemedicine Health Advocate Service Dental & Orthodontics Vision FSA Medical & Dependent Care Paid Parental Leave Tuition Reimbursement Employee Assistance Program Wellness Incentive Bonus Program Life and AD&D Short-Term and Long-Term Disability Paid Vacation Paid Holidays 401(k) EEO Statement Raptor Material LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Experience Required 1

• 2 years: Experience with command Alkon Platform (Preferred) / Ready-Mix dispatching
• related experience (Preferred) 2
• 5 years: Customer Service/ Computer knowledge/ Strong communication skills/ proficient in Microsoft Excel, teams word

Skills Required MS Microsoft Excel Behaviors Required Thought Provoking:

Capable of making others think deeply on a subject

Enthusiastic:

Shows intense and eager enjoyment and interest

Team Player:

Works well as a member of a group

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Motivations Required Goal Completion:

Inspired to perform well by the completion of tasks

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter:

Inspired to perform without outside help Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.