Client Service Specialist

Client Service Specialist The Supply Cache Fort Collins, CO Job Details Full-time $22.50•$23.50 an hour 1 hour ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Microsoft Excel Microsoft Outlook Client relationship development Attention to detail Customer support ticket management Order assistance 10 key typing Associate's degree Client email correspondence Office experience Client interaction via phone calls Full Job Description Client Service Specialist•

Wildland Fire Industry Location:

Southeast Fort Collins, CO (In-Person)

Schedule:

Monday•Friday, 8:00 AM•5:00 PM About The Supply Cache Since 1991, The Supply Cache has been a premier provider of specialized gear and solutions for the wildland fire community. From our base in Fort Collins, we provide gear to a diverse range of clients, including local, state, national and international government agencies as well as individuals, private contractors and other industries requiring quality gear. We aren't just selling equipment; we are ensuring the brave individuals on the front lines have the tools they need to stay safe and effective. We pride ourselves on a culture of integrity, expertise, and long-term customer relationships. The Role We are looking for a detail-oriented Client Service Specialist to join our tight-knit Customer Service Team. As the heartbeat of our operations , this role is the primary point of contact for our customers via phone, email, and in-person retail. This role handles the full customer journey—from technical product advice and specialized boot fittings to complex government bidding and logistics support.

Key Responsibilities Consultative Sales and Order Management:

Take orders, provide accurate quotes, bids, and product specifications; guide customers through inventory and pricing options.

Logistics:

Proactively manage shipping inquiries, warranties, back orders, and lost package claims to ensure a seamless experience.

Technical Retail:

Assist walk-in customers with specialized services, including pack and boot fittings.

Client Relationship:

Maintain strict confidentiality for our government agency clients while fostering repeat, long-term business relationships.

Communication Excellence:

Deliver consistent, high-quality support that reflects our principles of empathy, patience, and professional integrity.

Qualifications Experience:

2+ years of experience in an office setting or niche retail (specialty/outdoor).

Communication:

Exceptional verbal and written skills; you must be an active listener who can translate technical specs into helpful advice.

Workflow:

Proven ability to multitask with high accuracy in a fast-paced environment.

Technical Skills:

Proficiency in Microsoft Office (Word, Excel, Outlook) and 10 Key; ability to quickly learn industry-specific product lines.

Mindset:

A team-first attitude, dependable work ethic, contagious positive energy and a genuine eagerness to learn about the wildland fire industry (prior fire knowledge is not required).

Reliability:

Consistent, punctual attendance and reliable transportation are essential.

Background:

Candidates must meet our background and drug screening requirements.

Pay:

$22.50•$23.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Ability to pass background check Ability to pass drug screening

Education:

Associate (Preferred)

Experience:

an office setting or niche retail (specialty/outdoor). : 2 years (Required)

Work Location:

In person