Collision Center Customer Service Representative

Ford Ft. Collins, a Ken Garff Automotive Dealership, is currently looking for a Collision Repair CSR that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers! Here's why you want to work here: Competitive compensation: $20-$24 per hour Paid training, certifications and real career growth Great people with a great culture Paid Time Off and 401k with Company match Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance Year-end bonus program for all employees (Garff Giveback) 1:1 Tech to PC- You'll have information at your fingertips Employee discounts on Vehicle Purchase, Parts, Service and More! Here's what you'll be doing: Answer phones in a professional manner, within three rings, and transfer customers promptly to appropriate destination. Courteous and professional pages. Takes messages from customer when desired person is unable to be reached or at customer request. Greet and accommodate walk-in customers promptly; provides timely, friendly, professional service. Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns. Identify, recommend, and support opportunities for process improvement. Identify ways to improve operations and customer service. Maintain a professional appearance at all times. Disperse and sort mail each day. Process payments and manage AR scheduling Maintain good relationships with Insurance Partners Other duties as assigned. Here's what you'll need: 3 years automotive/CSR experience or equivalent Must be at least 18 years old with ability to work in the US High school diploma or equivalent Excellent customer service skills as well as patience and an eye for detail Valid in-state driver's license with good driving record, per company standards Ability to meet the physical requirements of the role We are an Equal Opportunity Employer (( We Hear You )) You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.