Dispatch/Customer Service Representative

Dispatch/Customer Service Representative Rex's Plumbing & Heating

• 3.5 Fort Collins, CO Job Details Full-time $20
• $25 an hour 19 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Phone answering Customer service Windows Dispatching Organizational skills Dispatch software communication Dispatch record maintenance Typing Customer data entry Full Job Description Rex's Plumbing and Heating is a local and family-owned business.

We have been in business for over 20 years in Fort Collins, CO. We consider ourselves the perfect company for those who are team-oriented individuals that want to continue to grow their experience in the trade and are excited to bring their own personality to a crazy, but fun, family-oriented team . We have lots of opportunities for growth within the company as we continue to move forward . Rex's Plumbing & Heating team is looking for a Receptionist/ Dispatcher who has team spirit, excellent customer service skills and will arrive to work on time. You must have a desire to succeed and excel in your profession. Starting wage depending on experience!

About the Receptionist/ Dispatcher job:

• Answering phones with excellent phone etiquette and clear and strong communication with customers and technicians
• Scheduling service calls with accurately entering job details, notes, and updates into dispatch software
• Coordinate with customers and technicians in the field in making sure the schedule is followed accordingly
• Work closely with technicians, mangers and office staff to ensure smooth operations
• Office duties to include social media posts and customer emails/messages
• Ability to manage multiple service calls and coordinate timely reponses
• Ability to resolve scheduling conflicts or customer concerns calmly and efficiently.

Qualifications:

• Minimum 1-2 years of experience in dispatching, preferably in plumbing, HVAC, or a service-based field
• Strong verbal and written communication skills required
• Must have typing skills and be comfortable using computers Experience using scheduling or dispatch software (e.g, Service Titan, Housecall Pro, Field Edge, etc.
• Must be able to accurately enter job details, notes, and updates into dispatch software
• Be able to work in a team atmosphere.

Job Type:

Full-time Pay:

$20.00

• $25.

00 per hour

Benefits:

401(k) Health insurance Paid time off

Experience:

Dispatching:

1 year (Required) Ability to

Commute:

Fort Collins, CO 80524 (Required)

Work Location:

In person