Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
CSR- HVAC/Plumbing/Electrical
Job
Basset Heating and Air
Fountain, CO (In Person)
$44,720 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
36
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
CSR- HVAC/Plumbing/Electrical Basset Heating and Air Fountain, CO Job Details Full-time $18 - $25 an hour 16 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance Professional development assistance Qualifications Managing customer accounts Customer support Technical troubleshooting support Phone call management Order processing Full Job Description Overview The Customer Service Representative (CSR) serves as the first point of contact for our customers. This role is responsible for handling inbound and outbound phone calls, responding to customer emails, scheduling appointments, and providing exceptional service to ensure customer satisfaction. The CSR will support daily operations by coordinating with technicians, dispatch, and management to ensure seamless communication and efficient scheduling. Duties Answer inbound phone calls in a professional and friendly manner. Make outbound calls to follow up with customers, confirm appointments, and provide updates. Respond promptly and accurately to customer emails and inquiries. Schedule and coordinate service appointments for HVAC, plumbing, and electrical jobs. Verify customer information and update records in the system. Communicate clearly with customers about service offerings, scheduling, and technician availability. Work closely with dispatchers and service technicians to ensure smooth workflow. Handle customer concerns with professionalism and escalate when necessary. Maintain a high level of product and service knowledge to effectively assist customers. Contribute to a positive customer experience and support company goals. Process customer payments, issue receipts, and reconcile daily transactions Document customer interaction details and service issues in company database