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Customer Service Representative
Job
Golden Commercial Printer
Golden, CO (In Person)
$45,760 Salary, Full-Time
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Job Description
Customer Service Representative Golden Commercial Printer Golden, CO Job Details Full-time $20 - $24 an hour 1 hour ago Qualifications Microsoft Excel Microsoft Outlook Phone communication Writing skills Basic math High school diploma or GED Schedule management Client interaction via phone calls Full Job Description Do you love taking care of customers, building relationships with clients and watching a project come together? Come do it at a print shop that's actually growing. We are a busy, locally owned commercial print shop serving businesses, agencies, and designers across the Front Range. We produce high-quality digital and large-format printing — everything from business collateral to banners, signage, and vehicle wraps — with the fast turnarounds and attentive service our clients count on. We've grown a lot in the last few years, and we're hiring a Customer Service Representative to be the welcoming, dependable first point of contact for our customers. Why You'll Want This Job A real seat at a growing business. We're expanding, and the person in this role will help shape how we serve customers — not just push paper. Work-life balance that sticks. Standard weekday hours, no nights, no weekends. You'll have your evenings and Saturdays back. Variety every day. No two jobs are the same — you'll touch everything from quick-turn business cards to large-format signage and wraps. Learn a craft. You'll build real expertise in printing, finishing, and design files — skills that make you genuinely valuable in this industry. A team that has your back. Small shop, low ego, owner on-site. When you do great work, people notice. What You'll Do Be the friendly, professional first point of contact for customers by phone, email, and in person — and respond promptly. Pull together project specs (quantities, stock, finishing, color, deadlines, file types) and enter accurate job tickets into our system. Build and send quotes and order confirmations, then follow up to lock in approvals and payment. Work hand-in-hand with our design, prepress, and production teams so every job is understood and scheduled right. Give incoming artwork a basic printability check (file type, resolution, bleed, color mode) and flag fixes or hand off to prepress. Keep customers in the loop with proactive status updates, and head off problems before they become delays. Handle change orders, rush requests, cancellations, and reprints — and document them clearly for production and billing. Maintain clean customer records, pricing, and job history in our production management software.