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Customer Support Administrator
Job
DAVRON LLC
Golden, CO (In Person)
$59,280 Salary, Full-Time
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Job Description
A global provider of testing, inspection, and measurement solutions is seeking a Customer Support Administrator in Golden, CO to support service operations and deliver an exceptional customer experience. This is a great opportunity for a detail-oriented, customer-focused professional to play a key role in quotations, order processing, service scheduling, internal coordination, and day-to-day support for a technical service team. Qualifications and responsibilities for this Customer Support Administrator position include: Experience working in a customer-facing administrative, service coordination, or support role Serve as a first point of contact for customers, assessing needs and supporting them through each project stage Prepare and manage service visit quotations, service contracts, purchase orders, parts quotes, and order documentation Coordinate service visit scheduling with field service managers and engineers Manage customer account setup, case management, job number allocation, call handling, and help desk support Collaborate with internal customer experience, service, inventory, invoicing, and operations teams to maintain smooth workflows Experience with Microsoft software required; QuickBooks experience preferred Strong verbal and written communication skills, attention to detail, and ability to escalate customer issues when needed