Customer Service Representative

Customer Service Representative Jiffy Auto Glass - 2.0 Lakewood, CO Job Details Full-time $20 - $24 an hour 8 hours ago Benefits Paid time off Qualifications Live chat Record keeping Managing customer accounts Pricing Customer relationship building Customer retention EDI Handling insurance claims Insurance verification Sales Phone communication Automotive glass Workflow management (operations management method) Identifying new business opportunities Mid-level Client relationship development 3 years Dispatching Automotive service Achieving sales targets Account management Escalation handling Communication skills Conducting sales calls Customer acquisition Client interaction via phone calls Full Job Description Customer Service Representative (Auto Glass) Jiffy Auto Glass 7800 W Colfax Ave Unit A, Lakewood, CO 80214

Pay:

$20.00 - $23.00 per hour + commission

Job Type:

Full-time Schedule:

8-hour shift Job Summary Jiffy Auto Glass is seeking a top-performing Customer Service Representative (CSR) with proven experience in auto glass . This is not an entry-level role—we are looking for someone who can take ownership of the customer experience, consistently convert leads into booked jobs, and actively contribute to revenue growth. This position plays a critical role in both day-to-day operations and long-term account development , including commercial and fleet relationships. Key Responsibilities Manage high-volume inbound and outbound communication (phone, email, SMS, web chat) Convert leads into scheduled jobs using a structured sales process Proactively follow up on: Open quotes and unsold opportunities Unscheduled and aging leads Previous customers for repeat and referral business Provide accurate pricing, scheduling, and service recommendations Handle escalated customer situations with professionalism and urgency Process and manage insurance claims through Lynx and SGC platforms Verify insurance coverage, deductibles, and claim details Maintain detailed and accurate records of all customer interactions and sales activity Coordinate scheduling and dispatching with field technicians Utilize Omega EDI (upon implementation) for order and workflow management Fleet & Commercial Account Development Develop, manage, and grow fleet and commercial accounts Build relationships with business clients to drive repeat and high-volume work Proactively identify opportunities for new account acquisition Maintain consistent follow-up and communication with key accounts Ensure high service levels and retention of commercial clients Performance Expectations Consistently meet or exceed booking and conversion targets Maintain strong follow-up discipline on all leads and customer interactions Deliver a high level of customer satisfaction and responsiveness Demonstrate ownership of outcomes, not just tasks Requirements Minimum 3+ years of experience in auto glass, automotive service, or closely related field (required) Proven track record of sales performance and lead conversion Strong communication skills across phone, text, and email Ability to multitask and manage a high-volume workload efficiently Highly organized with strong attention to detail Comfortable working with multiple systems and digital tools Experience with insurance claims processing (preferred) Experience developing or managing commercial/fleet accounts (strongly preferred) Compensation & Benefits $20.00 - $23.00 per hour (based on experience) Commission structure tied to performance Flexible scheduling Opportunities for growth and increased responsibility Work Location 7800 W Colfax Ave Unit A, Lakewood, CO 80214 About Jiffy Auto Glass Jiffy Auto Glass is a trusted provider of auto glass repair and replacement services, focused on delivering efficient, high-quality service and building long-term customer relationships. How to Apply Submit your resume and a brief summary of your relevant experience and results. Equal Opportunity Employer Jiffy Auto Glass is an equal opportunity employer and encourages applications from all qualified individuals.

Pay:

$20.00 - $24.00 per hour

Benefits:

Paid time off Application Question(s): Do you have experience with submitting Auto Glass Insurance Claims? Do you have experience with building and maintaining Fleet account relationships?

Experience:

Auto Glass :

3 years (Required)

Location:

Lakewood, CO 80214 (Required) Ability to

Commute:

Lakewood, CO 80214 (Required)

Work Location:

In person