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Customer Support Agent
Job
Quicksilver Express Courier
Lakewood, CO (In Person)
$45,760 Salary, Full-Time
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Job Description
Customer Support Agent Quicksilver Express Courier
- 2.
Customer Support Associate Responsibilities:
Provide accurate and professional customer support Incoming order entry via phone, email, web Outbound calls to customers with delivery status Provide problem resolution for customers and drivers Accurate and complete documentation of all issues Constant contact with other customer support associates and logistics coordinators Multitask between order entry, monitoring delivery status, problem resolution, etc. Other customer support and office dutiesLogistics Coordinator Responsibilities:
Ability to select best possible driver based on location, ability, vehicle specifications & current work load. Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day. Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted. Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff. Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion. Coach new drivers as part of their on-the-job training, providing additional instruction and guidance. High school diploma/GED required Strong knowledge of the metro and surrounding areas Background experience in a customer support environment with problem resolution skills Call center experience or transportation experience preferred Exhibit a strong attention to detail Ability to work in a team environment in high pressure situations Strong written and oral communication skills are essential Ability to Multi-task in the areas of customer support and order entry Must be reliable and punctual- maintain excellent attendance Basic computer skills
- will use windows-based software Basic to advanced typing skills
- Minimum 34 words per minute Capable of working in a fast-paced environment Must be able to cross train in a logistics coordinator position