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Client Service Representative VCA Mountainview
Job
VCA Animal Hospitals
Littleton, CO (In Person)
$34,320 Salary, Full-Time
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Job Description
Are you looking for a fun, fast-paced, meaningful job? We are looking for a motivated, friendly, awesome person to be a part of our Client Service Representative (CSR) Team! Could this be you?
ESSENTIAL FUNCTIONS
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Liaison between client and medical team Scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective clients Presenting and explaining fees, including processing payments Recommending, selecting, and obtaining products and services, including prescriptions Screening emergency patients and incoming specialty patients Managing medical records, charts, reports and correspondence Unlimited growth and promotions potential!QUALIFICATIONS
- At least one year of proven past experience helping customers
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people—as well as awareness and understanding of others' reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- The ability to lift up to 40 lbs.