PT Public Works Customer Service Representative

Basic Purpose of the

Job:

The City of Montrose seeks a motivated and friendly individual to join our Public Works Department. This position will under general direction, provide quality customer service to citizens with needs pertaining to Public Works, Utilities and Engineering Divisions. Supplies information and addresses requests and complaints. Assists public works, utilities and engineering personnel as needed. Creates and distributes work orders to appropriate Public Works and Utilities Division Superintendents. Maintains business records and reports and assists with projects. Hours Expected 28 hours per week. Alternating, standard work shifts during hours of business operations. Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. The list of tasks is

ILLUSTRATIVE

ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.) Provide quality customer service by providing information and forwarding requests and complaints to Public Works and Utilities Division Superintendents. These include requests for street maintenance, trash and recycling services, park services, water and sewer services and all emergency services. Coordinate and monitor the Adopt-a-Street/Trails program with superintendents of Park and Street Divisions Create and distribute work orders to appropriate division superintendents from requests from the Public. Calculate cost from completed work orders and deliver to Finance Department for processing. Research a variety of topics as needed and summarizes findings. Prepare graphics and text for city advertisements and brochures. Process departmental invoices and create requisitions. This can include calling vendors, tracking invoices, filing, and keeping statistical information. Responsible for accepting and processing payment for excavation permits, expended recycling, or other Public Works operations. Monitor vending machines stock level and addressing as necessary. Make necessary purchases & deposits after taking inventory. Monitor Public Works Yard access gate activity allowing vendors and public access to Public Works facilities. Assist the Public Works and Utilities Directors, division superintendents and City Engineer as needed. Coordinate arrangements for meetings, receptions and other events including food, room set-up, delivery etc. Compose and distribute meeting minutes when directed. Collect, sort and distribute mail, answer telephone, receive and distribute messages, and perform similar administrative tasks. May be requested to offer clerical assistance to other departments within the City of Montrose. Core Beliefs Core beliefs are deeply held values and assumptions that guide individuals in the workplace. Core beliefs define how we do things. By establishing core beliefs, the City of Montrose is creating a common culture that shapes employee behavior in a positive and predictable manner. When these beliefs are shared, they create cohesiveness and mutual commitment in the organization and flexibility to changes as they occur. Our core beliefs are centered on exceptional service and are based around treating our customers and fellow team members with dignity and respect. We value teamwork and recognize that we must continually strive to improve the customer experience. Every team member, regardless of job title, plays a part in creating a service environment and each are empowered to respond to the needs of our customers and teammates. We have six

Core Beliefs:

Respect, Ethics, Leadership, Accountability, Transparency, Excellence in Service (RELATE).

Job Requirements:

High school diploma or general education degree (GED); one (1) year of courses from a college or technical school in business or public works related field preferred. Three (3) years related experience and/or training; equivalent combination of education and experience preferred. Must be proficient in operating computer systems to include but not limited to: Microsoft Office products, Caselle Clarity. Licensures & Certificate s (must be active and current.): Current Colorado driver's license with acceptable record.

Physical Requirements and Work Environment:

Sedentary physical work requiring ability to lift a maximum of 30 pounds; occasional lifting, carrying, walking and standing, hand/eye coordination for operation of personal computer; vision for reading and preparing written reports and documents; frequent speech communication, hearing and listening to maintain communications with employees and citizens. Works primarily in clean, comfortable environment. May be subjected to a variety of airborne particles and loud noise. Subject to many interruptions and pressure due to multiple calls and inquiries.

Late applications will not be accepted. All candidates are subject to a pre-employment background check and drug screen. The City of Montrose is an Equal Opportunity Employer and participates in E-Verify to verify the identity and employment eligibility of all persons hired.