Service BDC

Overall Summary Dealership Support Staff Education High School Experience Less than 1 year Additional Information Are you a "people person" with a passion for cars? Join our fast-paced service team where you'll be the primary bridge between our customers and our expert technicians.

What You'll Do:

Manage the

Schedule:

Take inbound calls to facilitate service appointments and maintain the dealership's daily workflow.

Customer Outreach:

Perform outbound "service campaign" calls to remind clients of upcoming maintenance or follow up on "no-show" appointments.

Problem Solve:

Act as a customer advocate, answering basic service questions and coordinating with technicians to provide real-time repair updates.

Digital Communication:

Respond to inquiries via phone, text, online chat, and email using our [CRM/DMS] software.

Who We're Looking For:

Communicators:

You have excellent telephone etiquette and the ability to explain technical repairs in simple, friendly terms.

Tech-Savvy Professionals:

You are proficient with CRM software and basic computer programs.

Detailed Multi-taskers:

You can handle high call volumes while accurately documenting customer records and repair orders.

Experience:

Prior experience in a call center or automotive service environment is preferred but not required—we provide paid training!. Why Join Us in 2026?

Competitive Pay:

Typical roles in 2026 range from $35,000 to $45,000 annually, often with performance-based bonuses.

Growth Opportunities:

We promote from within to roles like Service Advisor or BDC Manager.

Modern Benefits:

Full health/dental/vision coverage, 401(k) matching, and Paid Time Off (PTO).

Employment Position:

Full Time Salary:

$18.00 - $20.00 Hourly Salary is negotiable.

Zip Code:

80221