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Client Services Representative - Arrowhead Animal Hospital
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Suveto
Westminster, CO (In Person)
$42,640 Salary, Full-Time
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Job Description
At Arrowhead Animal Hospital, part of the Suveto network of hospitals, we are dedicated to our patients and believe in creating a sustainable work environment. We want you to feel challenged yet fulfilled, creating a work home, a place to develop professionally. We are an AAHA-accredited practice, pursuing excellence in veterinary medicine every single day and caring for our team members as our patients and clients. As a valued part of our team, you will work in an environment that supports you, cherishes your contributions, and pushes you to realize your potential. We are looking for a full-time Client Services Representative to join our team. If you are driven to grow professionally, face challenges daily and collaborate with a team that shares your passion for excellent client service, look no further than Arrowhead Animal Hospital . This is a full-time position. $20.00 - $21.00 Client Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency. Although this position does not provide direct care for the pets we serve, the CSR's are critical to the success of every client interaction. We work using a team-oriented approach in delivering the best in compassionate care for both the pets and clients we serve. Responsibilities Manage large amounts of incoming calls Schedule appointments Check clients in and out of the facility Handle cash and credit card transactions Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives Follow communication procedures, guidelines, and policies Strong phone contact handling skills and active listening Basic computer skills Familiarity with impromed systems Customer orientation and ability to adapt/respond to different types of characters Excellent communication skills Ability to multi-task, prioritize, and manage time effectively Qualifications High School Diploma or equivalent required. The ideal candidate will have excellent customer service skills and the ability to work in a fast-paced environment. At least one year of previous experience in client services. Previous experience in a multi-doctor veterinary practice is preferred. Must be computer literate; basic computer skills with ability to navigate new software. Excellent communication skills. Ability to multi-task. Ability to work well within a team environment