Client Service Representative (CSR)

Client Service Representative (CSR)Mill Pond Veterinary HospitalMill Pond Veterinary Hospital is seeking a friendly, customer servicedriven individual to join our team! Our mission is to provide exceptional veterinary care to our community while supporting pets and their families with compassion and dedication.

We carefully select team members who demonstrate empathy, strong communication skills, and a genuine passion for animal care. We pride ourselves on fostering a supportive, educational, and positive environment for our staff, clients, and patients.

Position Overview:

The Client Service Representative (CSR) plays a vital role in creating an outstanding client experience. As the first and last point of contact, this position sets the tone for each visit by providing a warm, professional, and welcoming atmosphere. The ideal candidate is a true people person who thrives in a fast-paced environment and enjoys building relationships with clients and their pets.

CSRs must be able to multitask efficiently, remain calm under pressure, and communicate clearly and compassionatelyespecially in emotional or high-stress situations. A strong understanding of hospital services and the ability to confidently relay that information to clients is essential.

Preferred Qualifications:

Previous experience in a veterinary or medical setting is a plus

Key Responsibilities:

Greet clients and pets warmly, creating a positive first impressionAnswer multi-line phones promptly and professionallySchedule appointments in accordance with hospital guidelinesMaintain accurate client and patient records in the systemCommunicate clearly with clients regarding services, products, and care recommendationsPrepare estimates, treatment plans, consent forms, and invoicesProcess payments, including cash, credit cards, and checksVerify and dispense prescriptions, including diets and preventatives, with proper instructionsWeigh pets and record accurate data in medical recordsAssist in maintaining a clean, organized reception areaHandle client concerns with empathy and professionalismRecognize urgent situations and alert medical staff as neededSupport overall hospital operations and workflow

Skills & Attributes:

Compassion for animals and their ownersPositive, team-oriented attitudeExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesAbility to work efficiently in a fast-paced environmentComfort with computer systems and veterinary softwareProfessionalism, patience, and emotional intelligenceBenefits & Perks Competitive compensation based on experienceHealth, dental, and vision insuranceMental health support with 24/7 accessGenerous PTO, paid parental leave, and holiday payAnnual scrub allowanceFree RACE-approved CE platform (including VA and tech-specific content)401(k) with employer matchIncentive programs recognizing team contributions to great carePersonal pet care discounts at all CVP locations + pet insurance discountsInternal mobility and advancement opportunities across the CVP networkAt Mill Pond Veterinary Hospital, the CSR role is essential to delivering exceptional care and service. If you are passionate about helping people and their pets while working in a collaborative and supportive environment, we encourage you to apply!

CVP does not discriminate in hiring or employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable law.