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Service Writer
Job
Northeast Generator
Bridgeport, CT (In Person)
$57,500 Salary, Full-Time
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Job Description
Northeast Generator is seeking a qualified, professional candidate to join our team in the role of Service Writer. Would you describe yourself as a "go-getter?" Are you organized, motivated, and energetic? If you're a great communicator with an upbeat attitude, then we would love to meet you! Northeast Generator is a fast growing corporation, making this role a truly dynamic one. Your responsibilities will vary from day to day, and that means flexibility and the ability to learn and adapt on the fly is a must. The challenges will constantly change, so we're looking for someone who can continually find new solutions and creative ways to keep our company moving forward. Responsibilities Research part numbers and pricing for repair quotes Manage customer requests via email/phone regarding service and repairs Create repair quotes as per technician recommendations Create and maintain pick lists keeping one month ahead Manage warranty claims with manufacturers, keeping up to date on claims Position may require you to work on call, dispatching technicians for emergency troubleshoots Qualifications Bachelors Degree equivalent or higher preferred Microsoft Dynamics 365 experience preferred Proficient in Microsoft Office (Word, Excel, Outlook) Exceptional written and verbal communication skills Customer service experience preferred ERP experience preferred Effective conflict resolution skills Ability to manage many projects and tasks in a high pace environment Experience researching parts and creating repair estimates required Further Details This is a full-time position, meaning you will be expected to work 40 hours per week. Normal working hours are 8:00am - 5:00pm, with some flexibility based on weekly needs This position is also eligible for benefits, including health insurance and 401(k)