Client Care Center Representative

Client Care Center Representative BlueCrest - 2.5 Danbury, CT Job Details 23 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Employee assistance program Vision insurance Life insurance Qualifications Customer communication Customer relationship building Spreadsheets High school diploma or GED Productivity software Team motivation (leadership skill) Full Job Description

POSITION SUMMARY

We are seeking a dedicated and customer-focused Client Care Representative to join our team. The successful candidate will serve as the primary point of contact for clients, ensuring exceptional service, timely communication, and effective resolution of inquiries and concerns. This role requires excellent interpersonal skills, attention to detail, and a commitment to building positive client relationships.

CORE RESPONSIBILITIES

Manage customer service cases from initial enquiry through to resolution, ensuring accurate records are maintained and service levels are met. Handle incoming customer calls and emails, booking service appointments for clients Process and manage parts orders, ensuring timely and accurate order entry and fulfilment. Respond to customer and internal enquiries regarding parts availability, stock levels, and expected delivery dates (ETA). Produce and distribute regular back-order reports, proactively communicating delays and updates to customers and relevant departments. Provide excellent customer service by keeping customers informed of order status, service appointments, and case progress. Work closely with Service, Operations, and Supply Chain teams to resolve customer issues efficiently and professionally. Support continuous improvement initiatives by identifying recurring issues and recommending process improvements.

KEY RELATIONSHIPS

Client Care Manager Reporting Line (s) Client Care Team Lead Reporting Customer Data Partnering Procurement Partnering Supply Chain Partnering Shared Services Partnering Technical Assistance Centre (TAC) Partnering Service Managers Partnering

QUALIFICATIONS

(SKILLS, EXPERIENCE, EDUCATION

AND CERTIFICATIONS

)

MINIMUM:

High School Diploma or GED with 2 years of experience Being able to motivate, collaborate, and share updates with the team Using critical thinking skills to identify problems and develop solutions The ability to use your initiative Using appropriate language when communicating Good written and verbal communication skills Ability to work under demanding and restricted timelines Microsoft Office Experience Proficient in Microsoft Excel

PREFERRED

Demonstrable clients experience enhancement D365

Experience Requirements:

QUALIFICATIONS

(SKILLS, EXPERIENCE, EDUCATION

AND CERTIFICATIONS

)

MINIMUM:

High School Diploma or GED with 2 years of experience Being able to motivate, collaborate, and share updates with the team Using critical thinking skills to identify problems and develop solutions The ability to use your initiative Using appropriate language when communicating Good written and verbal communication skills Ability to work under demanding and restricted timelines Microsoft Office Experience Proficient in

Microsoft Excel Req Benefits:

As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.

Compensation:

DOE Additional Details :

Anticipated Close Date:

08/30/26