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Job Description
Customer Support Specialist Droplet Fuel Danbury, CT Job Details Full-time $65,000 - $75,000 a year 1 day ago Benefits Paid training Health insurance 401(k) Paid time off On-the-job training 401(k) matching Qualifications Live chat Teamwork Interpersonal skills Attention to detail Customer support
Technical Proficiency Full Job Description Job Title:
Customer Support Specialist Company:
Droplet Fuel Location:
Danbury, CT (in-person)
Travel:
Occasional (All travel expenses covered)
Salary:
$65,000 - $75,000
About Droplet Fuel:
Droplet Fuel is a leading-edge software company dedicated to transforming the fuel oil and propane industries with innovative back-office software solutions. Droplet serves an essential industry and offers stability and room for growth in a fast-growing business. We provide the tools and technology to make fuel distribution smarter, more efficient, and easier to manage. Our team is growing, and we're looking for a motivated Customer Support Specialist to join us in delivering exceptional support and training to our customers.
Position Overview:
As a Customer Support Specialist, you will be responsible for the daily support needs of our software clients. Our clients are fuel oil and propane providers who use our back-office software to run their operations. They often need assistance processing orders, payments, refunds, budget plans, routing, or other tasks that you will become an expert at over time. Communication will be primarily via LiveChat, with some phone and email support as well. You will also be the lead person to handle client onboarding. Onboarding entails setting up user accounts, gathering company-specific information about how our clients currently run their businesses, and making sure that timelines are followed for a smooth transition to our software.
Qualifications:
Tech-Savvy:
Comfort and proficiency with technology, particularly in web-based software tools.
Strong Communication Skills:
Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear, concise, and engaging manner.
Detail-Oriented:
Meticulous attention to detail for managing the onboarding process, as well as day-to-day problem-solving needs. Industry Experience (Preferred): Previous experience in the fuel oil, propane, or energy industries is a plus but not required. Experience in Customer Support (Preferred): Prior experience in a fast-paced customer-facing role is preferred. Why Join Droplet Fuel?
Meaningful Impact:
Help fuel oil and propane companies modernize their operations with software that directly improves their day-to-day workflows.
Industry Leadership:
Join a company serving a specialized, essential industry with a strong reputation and growing customer base.
Competitive Compensation:
Receive a competitive salary, benefits package, and paid time off.
Supportive Culture:
Work with a practical, collaborative team that values responsiveness, ownership, and customer success.
Growth Opportunities:
As Droplet Fuel continues to grow, there will be opportunities to expand your responsibilities, develop new skills, and advance within the company.
Variety and Autonomy:
No two customers are exactly alike. You'll work on real customer challenges and have room to make a tangible difference.
Stability and Momentum:
We serve an essential industry and are onboarding new customers as quickly as we can. We continue to invest in new products, better tools, and long-term growth. If you're a dependable, customer-focused problem solver who enjoys helping people and learning how businesses operate, we'd love to hear from you. Droplet Fuel is an equal opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected status. Candidates must be authorized to work in the U.S. without sponsorship.
Pay:
$65,000.00 - $75,000.00 per year
Benefits:
401(k) 401(k) matching Health insurance On-the-job training Paid time off
