Guest Services Representative - Info Desk

Loading job Guest Services Representative•

Info Desk Location :

Danbury, CT, United States Salary Range :

17.00

• 20.

00

Work Type :

Per Diem Standard Hours :

0.0

FTE :

Non-Exempt Work Schedule :

Day/Eve 8

Work Shift :

Variable shifts between 7am to 11:30pm, including some weekends

Date Posted :

Apr 30, 2026

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Apply Now See what's possible in our system of care Nuvance Health extends from New York's Hudson Valley to western Connecticut. Our team of more than 15,000 caregivers delivers compassionate care through seven community hospitals, primary care and specialty practice locations, outpatient settings, home care services and telehealth visits. With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. As we journey forward, we are guided by our values: personal, imaginative, agile and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all. Description At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds . If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career. Danbury Hospital, a 456-bed acute care hospital, has been providing award-winning, personalized patient care to the people of Western Connecticut for 140 years. Our specialty areas of excellence include a Level III NICU, a certified Thrombectomy-Capable Stroke Center, and compassionate psychiatric care, including a partial-hospitalization program.

Our accolades include the following:

The Leapfrog Group

• Grade A for quality and patient safety U.S. News & World Report
• High performance in heart failure treatment Healthgrades
• One of America's 50 Best Hospitals Surgical Review Corporation (SRC)
• Robotic Center of Excellence Joint Commission
• Gold seal of approval in spine surgery At Danbury Hospital, we take great pride in our team members and their passion for providing the best care possible—always with heart.

For many of our team members, that care extends beyond the walls of our hospital. We volunteer at local non-profits and participate in community initiatives and events. Our dedication to the health and well-being of our entire community makes this a truly special place to work.

Summary:

The primary function of the Guest Services Representative is to greet and monitor all visitors to Danbury Hospital. Additionally, the Guest Services Representative provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. The Guest Services Representative adheres to all hospital policies including patient confidentiality while helping to direct patient/visitors to their proper destination. Receptionist should process visitors in an efficient, courteous and friendly manner in order to achieve patient and visitor satisfaction.

Responsibilities:

1.Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor policy 2.Process visitor badges and distribute in a timely, efficient manner 3.Ability to navigate through different computer programs to troubleshoot technical issues 4.Adhere to all policies specific to visitor restrictions and patient confidentiality 5.Demonstrate a courteous and friendly manner when assisting visitors and general public 6.Assist visitors with valet inquiries in the absence of the parking ambassador 7.Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages 8.Identify and communicate emergencies that occur in the lobby area accurately. 9.Maintain and Model Nuvance Health Values. 10.Demonstrates regular, reliable and predictable attendance. 11.Performs other duties as required.

Education Skills Experience:

High school diploma or equivalent. 1-year prior experience in customer service-oriented positions. Fluent in reading, writing and speaking English.

Other Information:

Experience with Microsoft office and email desired. Ability to communicate in Spanish and/or Portuguese a plus.

Company:

Danbury Hospital Org Unit:

251

Department:

Info Desk Exempt:

No Salary Range:

$17.00

• $20.

00 Hourly With strong heart s and open minds , we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health! Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

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Apply Now Similar Jobs We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.