Customer Service Representative

Customer Service Representative at Gravity Staffing, Inc. Customer Service Representative at Gravity Staffing, Inc. in Riverside, Connecticut Posted in 7 days ago.

Type:

full-time

Job Description:

The Stamford, CT office of a national beverage company is hiring a Customer Service Representative to join their team. This is a great opportunity for a recent college grad who had office related internships or someone with a year or two of customer service, logistics, and/or order management experience. This is a fully on-site position.

Responsibilities:

Processing customer orders (changes, returns, and invoices), both EDI (or similar systems) and manual Provide timely and accurate information regarding customer order status and product knowledge requests Address customer complaints by determining root cause of problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution Enter and update order routing information in a variety of customer and transportation systems including customer portals Work closely with the credit department to resolve disputed credit items Provide timely feedback to the company regarding service failures or customer concerns Reconcile order/shipment activity

Required Qualifications:

BS/BA degree (or equivalent work experience) Some experience in Customer Service or related field preferred, but not required Demonstrated analytical and problem-solving skills Works well under pressure and remains calm in difficult situations Ability to work independently, creatively, and efficiently with minimal direction in an unstructured environment Ability to multi-task, prioritize, and manage time effectively Strong planning and organization skills: ability to establish work plans, multi-task, and prioritize simultaneous projects Thorough and detail oriented Strong listening, verbal and written communication skills Advanced experience using Microsoft Windows, Excel and Word