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Client Service Associate
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BridgePoint Services
Hartford, CT (In Person)
$55,750 Salary, Full-Time
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Job Description
Client Service Associate BridgePoint Services Hartford, CT Job Details Full-time $50,500 - $61,000 a year 4 hours ago Benefits 401(k) Career development plan Professional development assistance Referral program Qualifications Computer operation Customer returns handling Sales transaction processing Phone communication Computer literacy Spreadsheets English Making change Documentation tools Data entry Customer support Productivity software Account management Cash handling Quality data entry Client interaction via phone calls Customer data entry Full Job Description Job Summary We are seeking a dynamic and enthusiastic Client Service Associate to join our team! In this vital role, you will be the friendly voice and helpful face for our valued clients, helping to support neobanks in the Hartford area, providing exceptional support and ensuring their needs are met with professionalism and care. Your energetic approach will help build lasting relationships, resolve inquiries efficiently, and contribute to a positive customer experience. If you thrive in a fast-paced environment and enjoy making a difference through excellent communication, this opportunity is perfect for you! Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and in person meetings ensuring clear and effective communication. Assist clients with product or service information, troubleshooting issues, and resolving complaints with patience and empathy. Process orders, returns, and data entry tasks accurately using Microsoft Office tools and internal systems. Maintain detailed records of customer interactions, transactions, and feedback to support continuous improvement. Conduct follow up with clients, gather feedback, or promote new products or services. Provide support in client onboarding and account management activities to foster strong relationships. Demonstrate excellent communication and active listening skills to understand customer needs thoroughly. Requirements Multilingual abilities are highly desirable; fluency in English is required along with additional languages preferred. Proven experience in customer support or call center environments is advantageous. Strong communication skills—both verbal and written—are essential for effective client interactions. Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills are necessary for data entry and documentation. Experience with outbound calling, sales techniques, or client services will set you apart. Ability to handle cash transactions accurately when needed; attention to detail is crucial. Demonstrated analysis skills to assess customer issues quickly and provide appropriate solutions. Excellent phone etiquette combined with patience, professionalism, and a positive attitude. Join us as a Client Service Associate and become part of a vibrant team dedicated to delivering outstanding service! Your energy, communication expertise, and commitment will help create memorable experiences for our clients while advancing your career in a supportive environment.