Client Support Associate

Client Support Associate New Britain, CT Job Details Full-time $48,643.43 - $58,581.33 a year 1 day ago Benefits Paid training Employee discount Professional development assistance Referral program Qualifications Hospitality Customer communication Customer relationship building Client onboarding Identifying new business opportunities Cross-selling Post-sales client support Telecommunication Customer support Communication skills Consultative selling Entry level Full Job Description Momentum MGMT Analytics, Inc, a rapidly expanding sales and consulting firm is seeking a full-time Client Support Associate to support our telecom campaign. In this full-time Client Support Associate position, you'll engage with customers across the local area, introducing them to upgraded package solutions designed for today's connected homes. The Client Support Associate will focus on creating a smooth, informative experience that helps customers understand their options and feel confident in their decisions. As a Client Support Associate, you'll play a key role in building strong customer relationships while assisting with service selection, onboarding, and overall account support. Through our structured training, you'll develop the skills to confidently handle both customer inquiries and support client growth in a fast-paced environment. Key Responsibilities as a Client Support Associate Conduct face-to-face consultations with customers to assess household needs and recommend tailored internet and TV service solutions Guide customers through the setup and activation process, ensuring a smooth and efficient onboarding experience Clearly communicate service features such as high-speed connectivity, whole-home Wi-Fi, and streaming capabilities in an easy-to-understand way Identify opportunities for upgrades, add-ons, and bundled services to maximize customer value Maintain accurate documentation of customer interactions, installations, and follow-ups Address questions or service concerns with a solutions-focused approach that builds trust and long-term satisfaction What We're Looking For in our Client Support Associate Background in customer service, retail, hospitality, or sales preferred Strong communication skills with the ability to explain services in a clear, relatable way Organized and detail-oriented, with the ability to manage multiple customer interactions A motivated, goal-driven mindset with a desire to grow in a fast-paced environment Interest in technology, home connectivity, and modern digital services Why Momentum MGMT Analytics, Inc? We invest in your success from day one with paid training, hands-on mentorship, and clear pathways for future growth in the company. You'll be part of a team-driven environment that values performance, skill development, and long-term career progression. If you're ready to build your skills, advance your career, and join a motivated team, apply today to get started as a Client Support Associate.

Pay:

$48,643.43 - $58,581.33 per year

Benefits:

Employee discount Paid training Professional development assistance Referral program

Work Location:

In person