Customer Service Associate

Customer Service Associate Ascend Management Group - 4.0 New Britain, CT Job Details Full-time $800 - $1,100 a week 10 hours ago Qualifications Customer inquiry handling Full Job Description Ascend Management Group, a sales and business consulting firm, is looking for a Customer Service Associate to join our Frontier sales retail team. As a Customer Service Associate, you will work in retail settings, assisting customers with Frontier's internet and TV services while maintaining the utmost professionalism. The Customer Service Associates support will provide timely sales recommendations and ensure every sales approach promises lasting relationships. As a Customer Service Associate, you will meet customers in person, provide reliable support for Frontiers services and assist them with sales decisions that fit their service needs. The Customer Service Associate will maintain support accuracy, reinforce sales objectives, and contribute to a consistent retail experience. Responsibilities of the Customer Service Associate Engage with customers face-to-face in retail locations and at local community events, introducing Frontier's internet and home service solutions in a clear, friendly, and approachable way. Identify customers wants and needs and recommend the best solutions Deliver outstanding customer service by answering questions, explaining plan options, and helping customers feel confident in their decisions. Accurately update and manage customer accounts, ensuring all information is complete, current, and compliant. Track daily sales activity and performance goals, staying organized and motivated to meet and exceed targets set for the Customer Service Associate. Represent Frontier Retail with professionalism, integrity, and a strong commitment to customer satisfaction and overall experience. Collaborate with other Customer Service Associate team members to achieve sales goals, share best practices, and celebrate team wins. Contribute to a positive, high-energy team environment that thrives in a fast-paced setting. Qualifications of the Customer Service Associate Previous experience as a Customer Service Associate in retail or sales is a plus but not required. Delivers confident, benefit‑driven explanations of Frontier Internet speeds, Wi‑Fi options, and TV packages. Tracks customer preferences, service changes, and follow‑up needs with accuracy to support ongoing account satisfaction. Brings an energetic, reliable presence suited for fast‑paced, face‑to‑face retail environments.

Job Type:

Full-time Pay:

$800.00 - $1,100.00 per week

Work Location:

In person