Customer Service Rep

Job Summary We are seeking a Customer Service Rep for a contract/temporary opportunity in New Britain, CT. This role supports daily operations for managed services accounts across customer locations, helping ensure consistent service delivery, strong customer satisfaction, and smooth onsite support. The Customer Service Rep will work in a fast-paced, customer-facing environment where adaptability, professionalism, and service excellence are essential. This is a great opportunity for someone with 1-2 years of administrative, customer service, or operations support experience who enjoys variety in their workday, collaborating with onsite teams, and helping customers receive dependable, high-quality service. This position offers the chance to build broad operational experience, support multiple locations, assist with account implementations and service expansions, and work with supportive leadership focused on process improvement, teamwork, and customer success. Key Responsibilities

• Support daily operations for contracted services at customer accounts within an assigned geographic area.
• Assist with customer service delivery, onsite coverage, implementations, service expansions, and administrative support.
• Help maintain accurate site procedure guides, support process improvements, and ensure compliance with operational best practices.
• Communicate professionally with customers, end users, onsite teams, and management to address questions, issues, and service needs.
• Perform daily visual inspections of site services and support safety, quality, and compliance expectations.
• Collect service data, provide feedback on customer experience, and escalate issues to leadership for timely resolution. Compensation and Benefits

• Pay:

  $21.50 per year.

• Job Type:

  Contract/Temporary.

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Location:

New Britain, CT. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.