Client Services Representative

Client Services Representative 3.1 3.1 out of 5 stars Newtown, CT 06470 $20

• $22 an hour
• Full-time Fairfield Equine Associates 268 reviews $20
• $22 an hour

•

Full-time About Us:

Since being founded in 1989, Fairfield Equine Associates has been globally recognized as one of the finest equine medical facilities in the world. From treating top athletes at home to Olympic and other international sporting events, we strive to provide premium care and exceed client expectations. As one of the most technically advanced practices in the country, our services include digital radiography, ultrasound, nuclear scintigraphy (bone scan), onsite MRI, state-of-the-art surgical suites, and shockwave therapy, among others. A proud member of ISELP with two board-certified surgeons and a team of 15 doctors, our mission is to provide exemplary healthcare for every horse we treat.•

Responsibilities:

Answer and manage a multi-line phone system Transfer calls to appropriate staff members Take detailed messages and ensure timely delivery to the appropriate team member Address client needs and requests over the phone, including: Health certificates and health statements Sending medical records (images, history, vaccine records, Coggins, bloodwork, rabies certificates) Answering billing inquiries Process payments over the phone Enter and manage checks received via mail or lockbox Deposit checks using remote deposit system and prepare bank deposits (including cash, when applicable) Send and enter client contracts Assist with accounts receivable (AR) Support month-end processes, including preparing statements and processing credit cards (15th of each month or next business day) Schedule appointments for three (3) veterinarians Maintain organized filing systems for vendor invoices and patient records Distribute insurance forms to appropriate doctors and mail completed forms Monitor and respond to voicemail messages each morning Manage phone service system (turn on/off daily and coordinate on-call doctor coverage) Monitor and respond to both personal work email and general inbox (info@fairfieldequine.com)•

The Ideal Candidate:

At least two years of experience in the sport horse industry preferred Motivated, dependable, and highly organized with a strong work ethic Passion for equine athletes and client care Strong communication skills (written and verbal) Basic veterinary knowledge of services and products Proficient in Microsoft Office, email, and practice management software Strong multitasking skills with attention to detail Ability to pass background check and drug screening

• Anticipated Schedule:

  Full-time position Monday
• Friday, 8:00 AM
• 5:00 PM (1-hour lunch break)

• Compensation & Benefits:

  $1,000 Sign-On Bonus Competitive pay ($20.00
• 22.00/hour, based on experience) Generous employee discount Paid time off 401(k) with matching Medical, dental, and vision insurance Short
• and long-term disability

Job Type:

Full-time Work Location:

In person