Customer Service Executive

Customer Service Executive 20 Marshall St, Norwalk, CT 06854 $24

• $27 an hour
• Part-time $24
• $27 an hour
• Part-time The Role We are seeking a personable, reliable, and motivated Customer Service Executive to join our in-office team.

This is a part-time role (20-30 hours/week) designed for individuals who thrive in a fast-paced environment and enjoy helping others. You'll be the first point of contact for our customers, answering questions about their service contracts, billing, renewals, and claims. You will also have the opportunity to communicate the value of our warranty products and contribute to an excellent customer experience. Excellent communication skills, patience, kindness and a can-do attitude is essential for the role.

Responsibilities will include:

• Answering incoming customer calls: o Service contract coverage and benefits questions o Updating their situation (i.e. change of address) o Billing questions and renewals o Claims procedures and status updates o General product information
• Help customers understand the value of their protection plan
• Answering calls professionally and efficiently from our business partners
• Following up on queries and outbound calling
• Accurately input call data and customer information into our CRM
• Collaborate with internal teams to resolve customers issues efficiently
• Performing back-office work on workflow exceptions, mail handling, check processing The Ideal Candidate Our customer service executives need:
• An interest in learning about product and product variants, and the warranty industry
• Comfort with operating new technologies such as industry standard CRM (Zoho One)
• Proficient with Microsoft Office suite of products: Word, Excel, Outlook, etc.
• Team player
• willingness to do tasks outside the job description (we do not operate in perfect silos)
• Patience with a mild, calm, and kind demeanor
• Attention to detail and thorough record keeping
• Consistently prompt and on-time, and standard level of self-organization and discipline
• Ability to balance the needs of customers with the frameworks and policies in which our business operates

Experience:

preferred if candidates have previous customer-related experience (especially phone-based)

Education:

High school diploma is necessary

Location:

Must be able to work in-person at our Norwalk CT office

Pay:

$24.00

• $27.

00 per hour

Benefits:

Flexible schedule On-the-job training Professional development assistance Application Question(s): You understand that this role is part time, hourly pay, no benefits and requires to be in person? Ability to

Commute:

Norwalk, CT 06854 (Required)

Work Location:

In person