Customer Service Sales Support

Customer Service Sales Support
Shelton, CT Customer & Sales Support Position Overview We are looking for a motivated and customer-focused professional to join our team as a Customer & Sales Support specialist. This individual will help manage customer interactions, support day-to-day operations, and assist with sales initiatives to help drive overall business growth. The ideal candidate enjoys building relationships, solving problems, and working in a fast-paced environment where no two days are the same. Primary Responsibilities Customer Support & Account Coordination Serve as a main point of contact for incoming customer inquiries via phone and email
Provide prompt follow-up communication to maintain strong customer engagement
Assist customers with questions, service concerns, and product-related needs in a professional and solutions-oriented manner
Build positive long-term relationships with customers to encourage satisfaction and retention
Maintain accurate customer information and help identify ways to improve service quality and efficiency Sales & Business Development Support Introduce and explain company products and services to prospective and existing customers
Identify customer needs and recommend appropriate solutions based on those needs
Support outbound outreach and lead generation initiatives
Assist with achieving monthly sales and customer service goals
Review sales activity and customer trends to help identify opportunities for growth Qualifications & Skills Strong communication and relationship-building abilities
Highly organized with solid multitasking and time management skills
Customer-service mindset with strong problem-solving capabilities
Comfortable working independently while also collaborating with a team
Positive attitude with a willingness to learn and grow professionally
Prior experience in customer service, sales support, or account coordination preferred
Familiarity with CRM systems such as Salesforce is a plus
High school diploma required; college coursework or degree preferred