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Customer Service Representative
Job
Connecticut Roofing Solutions
West Hartford, CT (In Person)
$62,400 Salary, Full-Time
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Job Description
About the Role We're looking for a friendly, dependable Customer Service Representative to be the welcoming voice of our company. This is a full-time, in office position focused on managing incoming and outgoing phone calls and delivering excellent customer service. No prior experience is required; if you're a great communicator with a positive attitude and a willingness to learn, we'll provide the training you need to succeed! Who We Are One of Connecticut's fastest growing home service companies Small locally owned team passionate about service and our product Marketing focused team with the fastest growing home service social media page in New England! A fun place to work with a team who truly cares about each other and what we do! What You'll Do Answer and direct incoming phone calls in a courteous, professional manner Make outgoing calls to follow up with customers and support daily operations Serve as a friendly first point of contact, helping customers with questions and requests Provide customer service and support, resolving issues or routing them to the right person Take clear, accurate messages and ensure timely follow-up Assist with general administrative and marketing tasks as needed What We're Looking For A friendly, professional phone manner and strong communication skills Good listening skills and a genuine desire to help people Ability to stay organized and handle multiple tasks in a busy environment Comfort with basic computer use (email, internet, simple software) Reliability, punctuality, and a positive attitude No prior experience needed, we'll train the right person What We Offer Competitive hourly pay Full-time schedule with consistent weekday hours Benefits — e.g., health insurance, paid time off, retirement plan Paid training and a supportive, team oriented environment Opportunities for growth / advancement How to Apply Submit your resume and a brief note about why you'd be a great fit to sales@connecticutroofingsolutions.com