Customer Service Advocate (Part Time) | Resource Department | UMC Physicians

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Title:

Customer Service Advocate - Part time

Department:

UMC Physicians Resource Department Description We are seeking a part-time team member who is dynamic and adaptable in order to provide essential coverage across multiple clinic locations with a passion for others who wants to make a difference to work at UMC Physicians. This is a reception job that works at the front desk of our clinics checking in patients and doing administrative duties. We want people who bring strong customer services skills and have a desire to take on the challenges in front of them. We offer positions and growth opportunities to help you get to where you want to go.

Preferred Characteristics:

• Goal oriented
• Professional demeanor and appearance
• Servant's heart
• Punctual and dependable
• Works with a sense of urgency

Availability Requirements:

• Ability to work 16 hours per week
• Open availability, including evenings, weekends, and holidays

Our Mission:

To improve the quality of life for our community by providing the best patient experience for every patient.

Our Vision:

To be the best place to work and the best place to receive healthcare.

Full Job Description:

Serves as a direct contact/referral point for patients, greets patients in person and via telephone, answers multi-line telephone system in a professional manner, performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule, accurately registers patients sing the UMCP computer system, ensure all documents and forms are presented, explained, and signed at time of registration.

Essential Functions:

Obtain all necessary information to perform benefits verifications, obtain appropriate signed consent forms, collects co-pay or amount required at time of service, works to provide a friendly, clam and professional environment for a sick patient, their family and friends.

Additional Responsibilities:

Additional duties as assigned

Knowledge/Skills/Abilities:

Must have experience in meeting people and dealing with them under adverse conditions. General computer skills. Must have excellent customer service and organizational skills. Must be capable of learning quickly and accepting change.

Minimum Qualifications:

High School diploma, typing speed of 30 wpm, high attention to detail, excellent customer service skills and strong communication skills.

Preferred qualifications:

Previous experience in a general office capacity, previous experience in a medical reception position.

Environmental Conditions:

Well heated and ventilated building. Normal office environment. Fast paced, professional environment.

Physical Requirements:

Requires prolonged sitting, some bending, stooping, and stretching. Requires eye-hand coordinator and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Must be able to transact business in person or on the telephone.

Limitations and disclaimer:

The above job description is meant to describe the general nature of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. _____________________________________________________________________________ UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Request for accommodations in the hire process should be directed to UMC Human Resources.

Benefits:

Resilience program Emotional Physical Spiritual Financial Career Community On-Site Professional Counselors (EAP) Discounted Pharmacy Cost Cash Retention Bonus (only one in our region) Retirement Benefits w/Employer Match PTO & Extended Illness Medical, Dental, & Vision Insurance And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards:

Vision:

To Serve Our Patients in the Best Teaching Hospital in the

Country Mission Statement:

Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow's healthcare professionals.

Standards of Excellence:

Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only

BICU DNV

accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by

Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards:

Culture:

Service is

Our Passion Vision:

The best place to work and the best place to receive healthcare.

Mission Statement:

To improve the quality of life for our community by providing the best patient experience for every patient.

Standards:

Teamwork, Respect, Accountability, Compassion, Kindness About UMCP 35 Practice Locations - private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as "One of the Best Places to Work in Texas" by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates