Customer Service Rep

About Us:

Kraken Kourts & Skates is a fun, high-energy sports and recreation facility where the community comes to play, skate, and compete. From roller skating to court sports and events, we provide an exciting environment for guests of all ages. We're looking for friendly, dependable team members who enjoy working with people and helping create a great experience for every guest.

Position Overview:

Kraken Kourts & Skates is seeking an enthusiastic Customer Service Representative to be the welcoming face of our facility. In this role, you'll assist guests with admissions, skate rentals, general questions, and ensure everyone has a fun and safe experience.

Key Responsibilities:

Greet guests and provide excellent customer service from check-in to departure Process admissions, memberships, and payments accurately Assist with skate rentals and equipment returns Answer customer questions about events, programs, and facility rules Maintain a clean and organized front desk and lobby area Help resolve customer concerns in a friendly and professional manner Support staff during events, parties, and busy skating sessions

Qualifications:

Previous customer service experience preferred but not required Friendly, outgoing personality with strong communication skills Ability to multitask in a fast-paced environment Basic cash handling and computer skills Dependable and able to work evenings, weekends, and holidays Passion for creating a fun and welcoming environment