Customer Service Representative

Title:

Customer Service Representative Pay :

$18-20/hr

Schedule:

Full-time position Customer Service Representative (Onsite) Carroll Water is seeking a motivated and customer-focused Customer Service Representative to join our growing team. If you enjoy working with customers, staying organized, and managing multiple tasks in a fast-paced environment, this could be a great fit for you. This is a full-time, onsite position working in a collaborative team environment. What You'll Do Answer incoming phone calls in a timely and professional manner Assist customers via phone, email, chat, and in person Schedule appointments and maintain accurate records in CRM (ServiceTitan experience a plus) Coordinate with the service manager to optimize service routes and schedules Enter and process orders for products and services Handle customer questions and resolve concerns; escalate when appropriate Maintain detailed records of customer interactions, inquiries, and resolutions Perform general administrative duties as assigned What We're Looking For Strong communication skills, including active listening Customer-focused with problem-solving abilities Highly organized with strong attention to detail Ability to multitask in a fast-paced environment Proficient computer skills and ability to learn new systems Self-motivated while working in a team environment Preferred (not required): Experience with ServiceTitan or similar CRM systems Physical Requirements Ability to sit or remain in a stationary position for extended periods Ability to use a computer, phone, and other office equipment for prolonged periods Ability to occasionally stand, walk, or move within the office Ability to lift up to 15-20 lbs as needed (files, office supplies, etc.) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Work Environment Onsite office setting Fast-paced, team-oriented environment Contingencies of Employment Employment with Carroll Water is contingent upon successful completion of a pre-employment background check . About Carroll Water Carroll Water was founded in 1983 by Ron Smith with the goal of providing clean drinking water to Carroll County, Maryland. In 2015, Brian Smith acquired the company after working in the business since a young age. Under his leadership, Carroll Water has continued to grow, including the acquisitions of Harr Well Drilling in 2016 and Jones Well Drilling in 2022, establishing Carroll Water as a leader in the water treatment and well drilling industry. Equal Opportunity Employer Carroll Water is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.