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Customer Service Rep Senior
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Dexian
New Castle, DE (In Person)
Full-Time
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Job Description
Job Title:
Order Processing Rep/ Customer Service Location:
Wilmington, Delaware 19801Duration:
03Month Contract Shift:
12:00pm-9:00pmSuccess Criteria:
As a Fulfillment Associate, you will help impact the lives of millions of people and shape society for the future. You will work in unison with our service teams to assist our clients remain in legal compliance. We are looking for individuals who are positive, energetic, accountable, flexible, and committed to self-development.Basic Responsibilities:
- Fulfilling orders for internal and external customers
- Researching and analyzing legal documents
- Submitting legal documents to the Secretary of State, Division of Corporations
- Retrieving legal documents from the Secretary of State, Division of Corporations
- Researching entity status
- Resolving or escalating issues
- Following requests through to completion
- Communicating progress to customers and internal teams
- Navigating quickly between multiple processing systems and databases quickly and accurately
- Able to work in a fast-paced, high-energy environment.
- Overtime and minimal (5%) travel may be required.
- Contributes to customer satisfaction and organizational success
- Participates in process improvement programs, best practices, and occasional special projects
Education:
Preferred:
Bachelor's degree in liberal arts (e.g., Business, Communications, Marketing, or related discipline); OR, if no degree, 4 years of customer service experience.Experience, Knowledge and Tools Minimum Experience:
- 4 years customer service experience, including:
- Integrating information from multiple sources quickly and accurately.
- Utilizing keen attention to detail skill accurately
- Utilizing communication skills, including both excellent verbal skills and written communication.
- Working independently while still being an integral part of a team.
- Knowledge of MS / Adobe, ability to learn new applications quickly and effectively.
- Excellent analytical, organizational, time management and problem-solving skills.