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Dispatcher and Customer Service Representative
Job
Royal Plumbing Heating and Air
Wilmington, DE (In Person)
$36,400 Salary, Full-Time
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Job Description
Job Summary We are seeking a dynamic and organized Dispatcher and Customer Service Representative to join our team! In this vital role, you will coordinate transportation activities, manage freight shipments, and deliver exceptional customer service. Your energetic approach will ensure smooth communication between drivers, clients, and internal teams, helping us meet operational goals efficiently. This position offers a fantastic opportunity to develop your skills in logistics, transportation management systems, and supply chain coordination while providing top-tier support to our valued customers. Responsibilities Coordinate daily dispatch operations by assigning freight loads to drivers using transportation management systems such as Oracle Transportation Management and SyteLine. Monitor GPS and GIS data to track vehicle locations, optimize routes, and ensure timely deliveries. Communicate effectively with drivers, clients, and internal teams via multi-line phone systems, maintaining professional phone etiquette at all times. Enter accurate data into various platforms including AS400 and transportation management software to ensure seamless record-keeping. Assist with shipping & receiving processes, including freight documentation, scheduling pickups/deliveries, and managing logistics flow. Support fleet management activities by tracking vehicle maintenance schedules and ensuring compliance with safety standards. Provide exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining positive communication throughout the delivery process. Skills Strong analysis skills to interpret GPS data, GIS mapping tools, and transportation analytics for effective dispatching. Proficiency in transportation management systems such as Oracle Transportation Management and SyteLine. Knowledge of supply chain logistics, transportation planning, freight operations, and 3PL (third-party logistics) providers. Excellent communication skills with the ability to convey information clearly via phone and written correspondence. Experience with data entry using AS400 or similar enterprise resource planning (ERP) systems. Familiarity with shipping & receiving procedures, fleet management practices, and warehouse operations. Ability to multitask efficiently using multi-line phone systems while maintaining professionalism and attention to detail. Join us in a fast-paced environment where your proactive approach makes a real impact! We value energetic team players who thrive on problem-solving and delivering outstanding service every day. If you're passionate about logistics, technology-driven solutions, and providing exceptional customer care—this is the perfect role for you!