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Customer Service Representative/Auto Collision Shop
Job
Excel AutoBody
Altamonte Springs, FL (In Person)
$34,320 Salary, Full-Time
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Job Description
Full job description: We are seeking a dedicated and customer-focused Customer Service Representative to join our auto collision shop team. The ideal candidate will serve as the primary point of contact for clients, providing exceptional support throughout the repair process. This role involves managing customer inquiries, coordinating appointments, and ensuring a smooth and professional experience for all clients. Bilingual skills are required, and experience in call center environments is highly valued to effectively communicate with a diverse customer base. The Customer Service Representative will play a vital role in maintaining client satisfaction and supporting the overall success of our shop. Candidates must be able to work between both shop locations as needed. Responsibilities Greet customers in a professional and friendly manner Answer incoming phone calls and respond to customer inquiries Schedule appointments and coordinate vehicle drop-offs and pick-ups Provide customers with repair status updates Communicate with insurance companies when necessary Maintain accurate customer records and documentation Assist with estimate follow-ups and customer concerns Support front office operations and administrative tasks Ensure excellent customer service throughout the repair process Qualifications Bilingual (English/Spanish) required Previous customer service experience required Call center or automotive industry experience preferred Strong communication and organizational skills Ability to multitask in a fast-paced environment Professional attitude and problem-solving skills Basic computer knowledge and office skills Reliable transportation and ability to work between both locations Benefits Competitive pay Opportunity for growth Friendly team environment Full-time position