Construction Customer Service

Job Description Help for Partial Job Description. Opens a new window. We are looking for individuals who take pride in their work, communicate respectfully, and value being part of a team. The right candidate is dependable, organized, and approaches their responsibilities with care and professionalism. We value people who are willing to learn, contribute positively to the workplace, and support their coworkers in a collaborative environment. Responsibilities The responsibilities listed in this job description represent the primary duties of the position and are not intended to be an exhaustive list. Responsibilities may change at any time, with or without notice, based on business needs. Employees may be required to perform additional duties or responsibilities as assigned, provided such duties are lawful and related to business operations.

• Receive, prioritize, and dispatch service requests from clients, internal teams, and management
• Create, manage, and actively monitor work orders from initial request through completion
• Dispatch, coordinate, and manage subcontracted vendors to perform maintenance and repair services
• Evaluate service requirements and select appropriate vendors based on scope, availability, performance history, and pricing
• Source, qualify, and support onboarding of new subcontractors for ongoing and project-based facility needs
• Coordinate scheduling and service execution between customers, internal operations, and field vendors
• Actively track open work orders, following up to ensure timely service, updates, and closeout
• Serve as a primary point of contact for subcontractors, providing job details, expectations, schedules, and service requirements
• Review vendor service documentation, including reports, photos, proposals, invoices, and closeout materials for accuracy and completeness
• Verify work completion and service quality before submitting jobs for billing or closeout
• Maintain accurate vendor and job records, including pricing, service history, and documentation
• Support vendor compliance requirements, including insurance certificates, licenses, W-9 forms, and required credentials
• Provide regular status updates to clients and internal stakeholders regarding active, delayed, and completed work orders
• Identify, troubleshoot, and resolve service issues or delays, escalating when necessary to ensure customer satisfaction
• Coordinate and manage preventive maintenance and recurring service schedules across multiple locations
• Monitor vendor performance metrics, including response time, service quality, and reliability
• Support continuous improvement initiatives related to dispatch efficiency, vendor performance, and service delivery
• Perform additional related duties as assigned to support operational needs and business objectives