Job Description
The Next Level of Fire & Life Safety Leadership With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we're taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we're elevating the standards for an entire industry - and establishing the next level of fire and life safety leadership. At Kidde Global Solutions, you're joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you'll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We're committed to expanding our impact and providing dynamic opportunities for growth within our team. You'll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way. If you're ready to take the next step in your career and be part of an innovative, mission-driven team, apply now!
Customer Quality Engineer Location:
Bradenton, FL Base Salary Rate:
$75,659.00 - $89,010.00 Job type: Full-time About This Role The Customer Quality Engineer is responsible for managing product quality from the perspective of customers, customer service, and technical support. Focus on product performance throughout the entire production life cycle including resolving field concerns, providing technical support, and supporting product returns. This individual will also manage Return Material Authorization (RMA), field data integrity, responding to data trends, replacement inventory, and warranty evaluation. This individual will directly with customer service, technical support, and sales support to review customer reports, Quality escalations, and warranty claims. Key Responsibilities Support Quality escalations from customer service and technical support, providing technical expertise and driving resolutions to field escapes. Evaluate and approve or reject warranty evaluation requests based on data and thorough investigation. Perform warranty evaluation when deemed necessary, including expedited resolutions. Monitor replacement part inventory levels and respond to fluctuations in demand and availability. Own the RMA Watch List to drive material for warranty evaluation and issue resolution. Ensure the integrity of the data received through customer returns. Communicate semi-yearly MTTF results to sales and global support. Participate in activities to reduce cost of poor quality. Assess the top factors that increase the warranty costs Basic Qualifications Associate's Degree with 5+ years' relevant experience OR Bachelor's Degree with 3+ years' relevant experience Preferred Qualifications Exceptional organizational skills with high attention to detail and professionalism Strong written and verbal communication abilities Strong interpersonal skills with the ability to work across technical and business teams Experience monitoring production performance throughout the product life cycle, postproduction launch. Experience working in an engineering or technical organization Strong problem-solving mindset and proactive approach Compensation and Benefits Individuals may be eligible for an annual performance bonus based on both individual and company's performance. The final compensation for this position will be set based on the individual's knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more. World Leaders in Fire and Life Safety Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe. Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.
