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Customer Service Associate
Job
Orange Furniture Outlet
Bradenton, FL (In Person)
Part-Time
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Job Description
Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will engage with customers to understand their needs, resolve issues, and promote our products and services. This position requires strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment. Responsibilities Provide outstanding customer service by addressing inquiries and resolving issues promptly. Assist customers with product selection and provide information on features and benefits. Utilize upselling techniques to enhance customer experience and increase sales. Process transactions accurately using the POS system while maintaining cash handling procedures. Maintain an organized stock area, ensuring products are readily available for customers. Communicate effectively with team members to ensure a smooth workflow and customer satisfaction. Supervise junior staff as needed, providing guidance and support in daily operations. Perform basic math calculations for transactions and inventory management. Assist in training new employees on customer service protocols and company policies. Qualifications Previous experience in retail sales or customer service is preferred. Strong communication skills with the ability to interact effectively with diverse customers. Basic math skills for handling transactions and inventory counts. Bilingual abilities are a plus, enhancing communication with a broader customer base. Experience with supervising or mentoring team members is advantageous. A proactive approach to problem-solving and a commitment to providing excellent service. Familiarity with stock management processes is beneficial. Join us in delivering exceptional experiences to our customers while growing your career in a supportive environment!