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Call Center Representative
Job
Tyson Eye
Cape Coral, FL (In Person)
Full-Time
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Job Description
Call Center Representative Tyson Eye - 4.6 Cape Coral, FL Job Details 15 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Opportunities for advancement Life insurance Retirement plan Qualifications Customer communication Full Job Description As a healthcare Patient Care Representative in our Communication Center you will be responsible for successfully managing inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes, entering new patient information, scheduling and directing callers to appropriate departments. The Communication Center handles a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses. This is what we are looking for: Exceptional customer service with a smile A dependable Team Player Ability to learn new things Knowledge on how to review patient charts, verify information, explain charges and answer questions Ability to write succinct and accurate notes in the patients' electronic health record. Previous Inside Sales or Call Center Experience Proficiency in technology Ability to speak a second language is always a plus Here's what we offer you: Professional, collaborative culture of outstanding co-workers Training and the potential for advancement throughout your career Health Insurance/Dental Insurance/Life Insurance Paid Time Off and Paid Holidays IRA with company match Discounted optical and vision care Interested candidates are encouraged to complete the Predictive Index, available at this link: https://assessment.predictiveindex.com/bo/rv8/PatientCareRepresentative_Jan2026_154431