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Customer Experience and Sales Specialist
Job
Outside Meets Inside, LLC
Cape Coral, FL (In Person)
$42,640 Salary, Full-Time
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Job Description
Customer Experience and Sales Specialist Outside Meets Inside, LLC Cape Coral, FL Job Details Full-time $18 - $23 an hour 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Teamwork Managing clients in a customer support role Client interaction via phone calls Full Job Description The Opportunity You'll be the first voice customers hear when they reach OMI — a science-backed wellness brand helping people reclaim confidence through clinically-studied hair growth peptides. This is a relationship-first position in a small, collaborative team, handling the full customer journey — from first-time questions to subscription management and problem resolution. What You Will Own Respond to customers via phone, live chat, and email with clarity and care Educate shoppers on our hair growth science and product formulations (we'll train you) Manage sales, orders, subscriptions, returns, and account questions end-to-end Identify what each customer actually needs and guide them to the right solution Spot patterns in customer feedback and flag opportunities to improve our experience What We are Looking For 1+ years in customer service, retail, or sales — beauty or wellness experience is a bonus Clear, warm communicator who doesn't rely on scripts to connect with people Comfortable learning product science and explaining it in plain language Self-motivated and reliable — you show up ready, not waiting to be told what to do