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Customer Service Representative/ Call-Taker

Job

Wheelchair Transport Service, Inc.

Clearwater, FL (In Person)

Full-Time

Posted 6 days ago (Updated 4 days ago) • Actively hiring

Expires 7/1/2026

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Job Description

Customer Service Representative / Scheduler Not a remote position
Schedule:
Mon-Fri, 11:30 AM-8:00 PM About Us Looking for stability and opportunity? This is the place to be. With 53 years in the industry, Wheelchair Transport Service is a family-owned, non-emergency medical transportation company proudly serving the Tampa Bay community. We help improve lives every day—and we're growing. What We're Looking For We're seeking a reliable and compassionate Customer Service Representative who thrives in a fast-paced environment. You're a great fit if you: Show empathy and professionalism on every call Stay calm under pressure Are detail-oriented and quick to adapt Work well independently and with a team Maintain strong ethics and a positive attitude Your Responsibilities Reporting to the Call Center Manager, you will: Answer inbound calls, emails, and text messages Schedule, confirm, and update transportation appointments Make courtesy and confirmation calls Collect and enter accurate data into our systems Able to demonstrate empathy in challenging situations Make outbound calls for appointment coordination Follow all department procedures and quality standards Stay up to date on policies and protocols Support team efforts to ensure exceptional client experience and department productivity What You Need High school diploma or equivalent Fast, accurate typing (40+ WPM) Proficient in Microsoft Office Excellent communication skills Eligible to work in the U.S. Comfortable using a headset and sitting for long periods Able to pass a Level II background check Our Benefits 4% matched 401(k) after one year. Up to 75% of medical insurance paid by the company. 5 days paid time off after one year and 6 paid holidays after 90 days. Why Choose Us? Family-owned and operated—our values guide every interaction. A commitment to diversity, equity, and inclusion in all we do. Join a supportive team where your passion for helping others is celebrated and nurtured. Satisfaction of supporting our veteran and senior community