Customer Service Representative

Description We are looking for a Customer Service Representative to join a payment solutions team supporting patients with medical claim-related questions in Clearwater, Florida. This is a Contract to permanent position focused on delivering compassionate, detail-oriented service while guiding customers through denied hospital claims and available payment arrangements. The ideal candidate is comfortable handling a high volume of phone interactions and can communicate clearly with individuals navigating sensitive billing situations.

Responsibilities:

• Manage incoming and outgoing phone conversations with customers regarding medical claim and billing matters.
• Explain denied hospital claims in a clear, respectful manner and answer related questions effectively.
• Help customers review payment plan options and support them in taking steps toward resolving outstanding balances.
• Document customer interactions accurately and complete required order entry or account updates in internal systems.
• Provide timely follow-up to customers to keep claim payment discussions moving forward.
• Deliver a high standard of service in a call center environment while balancing empathy, accuracy, and efficiency.
• Communicate complex payment information in a way that is easy for customers to understand.
• Participate in a half-day working interview as part of the hiring process. Requirements
• Previous experience in customer service, preferably in a call center or phone-based support setting.
• Ability to handle both inbound and outbound calls with confidence and professionalism.
• Strong communication skills with the ability to discuss sensitive medical payment topics clearly.
• Experience with order entry, account documentation, or related administrative support tasks.
• Background in insurance or healthcare-related customer support is preferred.
• Spanish language skills are a plus.
• Comfortable working in a business casual environment and adapting to a fast-paced team setting.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .